Pv16 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how pv16 collects, uses, stores, and protects the personal information of Malaysian users on our platform. We are committed to safeguarding your privacy in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA).
This policy is effective from: January 2026. Please check this page periodically for the latest updates.
Information We Collect
When you register or use the pv16 platform, we collect certain categories of information to ensure our services operate securely and efficiently. Here are the types of information we gather:
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account identity. We may also request identity verification documents, such as a copy of your ID card, for legal compliance purposes.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect necessary information for FPX and Touch 'n Go eWallet transactions. We do not store full card numbers; all transactions are processed through secure, certified payment gateways. Transaction records are kept for audit and compliance purposes.
Device & Browser Information
Pv16 automatically records technical information including IP addresses, browser type, operating system, screen resolution, and session data when you access the platform. This information is used to detect unauthorized activity, optimize platform performance for Malaysian mobile devices, and troubleshoot technical issues.
Usage & Activity Data
We record platform activity data such as games played, session duration, betting frequency, and interaction with platform features. This data helps us improve user experience and tailor relevant content.
How We Use Your Information
All information collected by pv16 is used solely for legitimate and platform-related purposes. We do not sell or disclose your personal data to third parties for marketing without your consent. The primary purposes for data use are:
- Processes account registration and verifies user identity in compliance with Malaysian legal requirements.
- Secure and accurate processing of deposits and withdrawals in Malaysian Ringgit (RM).
- Providing effective customer support and resolving inquiries or complaints.
- Sending important notifications regarding accounts, transactions, or policy changes.
- Detecting and preventing fraud, money laundering, or suspicious activities.
- Improving user experience, introducing new features, and optimizing mobile platform performance.
- Complying with legal obligations and regulations in Malaysia, including PDPA 2010.
Cookies & Tracking Technologies
The pv16 platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device when you visit our website.
Types of Cookies Used
- Essential Cookies: Required for basic platform functions such as login sessions and account security. Cannot be disabled.
- Performance Cookies: Collecting anonymous data about how users interact with the platform for improvement purposes.
- Preference Cookies: Storing user preferences such as language and display layout for a more comfortable experience.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect some functions of the pv16 platform. For more information on cookie management, please refer to your browser’s help section.
Data Storage, Security & Sharing
Data Security
Pv16 implements strict technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption for all data communications, role-based access controls, continuous system monitoring, and secure data backup procedures.
Retention Period
Active account data is retained for as long as your account is active. After account closure, certain data may be stored for up to seven (7) years to meet legal and financial audit requirements. Anonymous analytics data may be kept longer for operational research purposes.
Third-Party Sharing
Pv16 does not sell your personal data. However, we share limited information with selected third parties under these conditions: (a) payment service providers to process MYR transactions; (b) technology service providers assisting with platform operations; (c) Malaysian government authorities or law enforcement when required by law. All third parties we work with are bound by strict confidentiality agreements.
Your Rights as a User & How to Contact Us
As a pv16 user in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010:
Access Rights
You have the right to request a copy of the personal data we hold about you. Requests can be made via our support email and will be processed within 14 working days.
Right to Correction
If you find any information we hold is inaccurate or outdated, you may request corrections. We will update records promptly once verification is complete.
Deletion Rights
You may request deletion of your personal data, subject to legal obligations requiring us to retain certain records. Deletion requests will be evaluated based on current legal requirements.
Changes to This Policy
Pv16 reserves the right to update this Privacy Policy occasionally. Any significant changes will be notified through platform alerts or email. Continued use of pv16 after the changes take effect is considered acceptance of the updated policy. We encourage you to review this page regularly.
For questions about this Privacy Policy or to submit requests related to your personal data, contact: [email protected]
Still Have Questions About Your Privacy?
Visit the FAQ section for quick answers or contact the pv16 support team. Register an account to start enjoying a safe and secure platform.